Care Policy & Returns

Section 1. Lunet Clutch Bag Duty of Care & Cleaning

Each Lunets Clutch Bag is made from hand-poured Acrylic should not be cleaned with any solvents containing ammonia, acetone, carbon tetrachloride or traces of petrol/methylated spirits - Contact with any solvent containing these ingredients will cause potential discolouration, clouding and possible cracking; Because of this we do not recommend cleaning your clutch bag with any solvent - only with warm water with a non-abrasive microfibre cloth that is lint free. Before making cloth contact with your bag, ensure that the surfaces are clean and free from dirt or abrasive particles. 

After cleaning and/or in-between using your bag, store in a Lunets Satin drawstring bag in a cool area away from direct sunlight.

Section 2. Damaged Items upon Receiving 

Should you receive your items damaged, please contact our support team within 5 business days via email. 

Upon emailing, please attach images of the damages for assessment and a team member with respond to you accordingly. 

Examples of unforeseen damage qualify for replacement are: Malfunction, Cracks, Deep Scratches or Discolouration. 

It should be noted that every piece of a Clutch Bag is handmade and minor imperfections will occasionally occur due to the nature of handiwork. Lunets pieces are not mass-produced, which is exactly what makes the brand unique.  

 

Section 3. Warranty of Lettering 

Personalisation is the heart of each Lunets piece, and the production quality is never compromised. Lunets founder Olivia, has tested every industrial grade cement available on the Australian, American and European market, to find the ultimate goldilocks cement that guarantee's a lifetime warranty. However, we always expect the un-expected!

In the rare case should a lettering fall off without bag-dropping or intentional force, lettering will be replaced true to your original order. 

Section 4. Returns 

A return request must be made within 5 business days of receiving. 

However, a return will only be granted due to unforeseen damage (See Section 2).

Your Clutch Bag is designed for formal and occasional use and should be treated with upmost care - Lunets will not compensate for bag drops or misuse. 

Due to our bespoke service, Return due to Change of Mind cannot be considered after 2 hours of purchase (Please See Section 5).

 

Section 5. Change of Mind, Incorrect Personalisation or Customer        Information 

We're only human. Should you find that your entered personalisation or customer information (Such as billing and shipping address, item, personalisation options) are incorrect, we allow 2 HOURS to be notified, before preparing your order for personalisation. Beyond our grace period, Lunets cannot be accountable for mistakes and incorrect information. 

 

Section 6 . Hand-poured Acrylic and Appearance in Person

As mentioned in Section 2, 

It should be noted that every piece of a Clutch Bag is handmade and minor imperfections will occasionally occur due to the nature of handiwork. Lunets pieces are not mass-produced, which is exactly what makes the brand unique.  

Lunets has honestly and accurately represented the nature of each product and personalisation option with real life product photography and social media content. 

However, if you feel there is a distinctive aesthetic difference to your Clutch Bag that is of severe contrast to it's initial representation, please contact our Support Team via email and your query will be assessed. 

 

Section 7 . Shipping Information - Standard & Express 

 

SHIPPING INFORMATION:

Shipping Method Timescale  Price
Standard 5-11 business days Free Shipping
Express  1-3 business days $15.00

 

Standard & Express Options both come with Tracking ID & Signature on delivery. 

 

 

 

 

 

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